Identifying Best Practices in Crisis Communications: Creating a Tool Box (2010)
This project was part of the United Nations World Tourism Organization (UNWTO) initiative to provide the tools for destination management organizations to effectively manage crisis communications. The assignment was subcontracted to the Tourism Crisis Management Institute by The Dexter Koehl Group. The study used interviews to gather information from several tourism executives with regard to their experiences in handling crises, especially their lessons learned in communications. The project was funded by the UNWTO and was led by Dr. Lori Pennington-Gray.